 | Zen Update for Fault ref. 138424 |
Please do not reply to this email.ÿ If you have questions please submit them via the online fault tracker (see link below) to ensure they reach the person dealing with your fault. Update Available
Additional information about your fault is now available or we require further information from you to assist our investigations.
| Fault ref: | 138424 | | Date fault opened: | Tuesday 13th November 2012, 9:21am | | Product/service: | Zen Ethernet 100
Bandwidth: 10 Mbps
Contract Length: 3 Years
Bandwidth Type: Premium
2C00807211 | | Installation
Address: | Suite 220
The Quorum
Cambridge | | Order Id: | 803244 |
Track your Fault Online
Click this link for details:
https://secure.zen.co.uk/zebra/sec/fault.asp?f=138424&a=683586260774
Updates are typically posted once per day - Monday to Friday.
Providing Zen with additional information
Technical Support may request additional information from you in order to progress the fault. Please use the form on the page linked above to respond to these requests.
Please note: further notification of updates will not be sent unless you visit the fault tracking page using the link above.
Mobile Updates
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Contacting Technical Support
We recommend using the form on the page linked above to contact Technical Support, however if you do need to contact us by telephone we advise calling between 12pm and 4pm on 0845 058 9009 or 01706 902 009. You can also check for Technical Support's current call queue times here, before calling.
Best regards
Technical Support |
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