Just got an update from Zen. The problem is at the C+W POP that is causing widespread problems in the area, not just for us. Some box in there just isn't passing packets through. They tried a remote reboot but that didn't fix it.
An engineer has been dispatched to the site, and they've promised to update me during the day.
Thanks
Dave
On 13 Nov 2012, at 09:32, Dave Pigott dave.pigott@linaro.org wrote:
Just got a call from Zen. The leased line is down and we're on the ADSL backup.
I'm preparing to go into the office if needed. Awaiting a callback from Zen.
Thanks
Dave
Begin forwarded message:
From: Zen Technical Support support@zen.co.uk Subject: Your Zen Fault tracker link - fault ref. 138424 Date: 13 November 2012 09:30:07 GMT To: dave.pigott@linaro.org Reply-To: support@zen.co.uk
Zen Fault Tracker for Fault ref. 138424 Please do not reply to this email. If you have questions please submit them via the online fault tracker (see link below) to ensure they reach the person dealing with your fault.
The following fault has been opened: Fault ref: 138424 Date fault opened: Tuesday 13th November 2012, 9:21am Product/service: Zen Ethernet 100 Bandwidth: 10 Mbps Contract Length: 3 Years Bandwidth Type: Premium 2C00807211 Installation Address: Suite 220 The Quorum Cambridge Order Id: 803244 Track your Fault Online To view the full details of this fault and to ensure you receive updates and history for this fault please click on the following link: https://secure.zen.co.uk/zebra/sec/fault.asp?f=138424&a=683586260774 Updates from Zen are typically provided once per day - Monday to Friday.
Providing Zen with additional information Technical Support may request additional information from you in order to progress the fault. Use the form on the page linked above to respond to these requests.
Please note: further notification of updates will not be sent unless you visit the fault tracking page using the link above.
Mobile Updates If you wish to receive updates to your mobile via SMS text message please request this using the form on the fault tracker - and provide your mobile number for these updates.
Contacting Technical Support We recommend using the form on the page linked above to contact Technical Support, however if you do need to contact Technical Support by telephone we advise calling between 12pm and 4pm on 0845 058 9009 or 01706 902 009. You can also check for Technical Support's current call queue times here, before calling.
Best regards
Technical Support
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